Technical investigation
Reproduce theme and app issues and identify their causes.
Shopify / Technical Support & Maintenance
Keep growing without carrying the technical load.
A live store needs ongoing attention. We investigate faults, plan improvements and maintain a visible list of priorities based on their impact on your business.
Discuss your projectThe scope
What we do
Ongoing development
A shared backlog prioritised by business impact.
Maintenance and handover
Documented changes and an agreed support process.
Getting started
What to share with us
Your store address, steps to reproduce any issues and the improvements your team needs.
Deliverables
- Issue assessment and prioritised backlog
- Tested fixes and improvements
- Change notes and ongoing support plan
How we check the result
We test changes on a draft theme where possible, verify affected shopping flows and agree a release plan. Response and delivery times are defined in your support scope.
We document what changed, explain how it works and agree the next steps before handover.
Common questions
How long will it take and what will it cost?
Timing depends on the agreed scope, data readiness and external dependencies. We define milestones, estimated effort and fees before work begins. Explore our working models →
Can you work alongside our team?
Yes. We agree responsibilities, access requirements and release procedures with your internal team or agency.
Is support available after launch?
We can plan one-off or ongoing support around your needs. Read about after-launch support →
Related services
Store Setup
A strong foundation for your first sale.
Explore the service ↗E-commerce Branding
Make your brand recognisable at every touchpoint.
Explore the service ↗Performance Optimisation
A faster store, with your shopping experience intact.
Explore the service ↗Work with us
Let’s plan your next step.
Tell us about your goals and current systems. We’ll define the right scope together.